Service and Support

Technical Service and Support

To maintain customer satisfaction at its highest level and maximise local users’ employment of its devices, Konica Minolta East Coast Technical Services division prides itself on constantly striving to improve and enhance its service offering to its clients.

The division specialises in skills that encompass all functions of multifunctional devices (MFDs), printers and production printing devices.

Professionally trained technicians at your service

All Technicians/Engineers are registered onto Mplus which is a worldwide e-learning site for Konica Minolta. E-Learning offers outward and product training;

OUTWARD – To offer optimal service

OUTWARD is the worldwide Konica Minolta certification system for customer engineers and service professionals. OUTWARD is designed to provide service engineers with professional education on every level, from an “Associate” up to the highest service qualification in Konica Minolta: the “Diploma of Colour”.

The technicians have to reach professional on Mplus online before any product classroom training is done

Classroom training makes provision for practical training and troubleshooting for field repair work. Konica Minolta East Coast will not sell or support any machine that a technician has not received training on.

Strategic Principles

People Development

Innovative Business Solutions

Service Efficiency

Client Focus

Integrity

Economic Empowerment

Our Mission Statement it to:

  • Supply our clients with the BEST products for their needs, at the most competitive prices.
  • Provide our clients with the BEST service available in our industry
  • Maintain the highest levels’ of honesty, integrity and transparency
  • Expand our knowledge of our ever-growing industry, so as to always be in the position to provide our clients with the best products and highest service levels available.

Have Any Questions? Give us a call!

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